contact us

Have a question? We have the answer. Let us know how we can help you and we’ll reply within 24 hours on Monday – Friday.

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Direct Contact Methods:

Email Address: Hello@planthide.com

Phone Number: +1 (954) 601-5069

Physical Address:

10551 SW West Park Avenue

Port Saint Lucie 34987

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faq

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[accordion-item title=”Where do you ship to and what’s the cost?”]

We’re based in Thailand, but most of our products ship from Port Saint Lucie, Florida.

Plant Hide ships throughout the continental US! Shipping times could be impacted by the COVID-19 pandemic.

FREE US shipping on all orders.

USA

Standard Shipping (3 – 7 days): Free!

Shipping times could be impacted by the COVID-19 pandemic. If you don’t see shipping options for your country of residence, contact us at hello@planthide.com.

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[accordion-item title=”Where’s my order?”]

Once your order ships, you’ll receive an email with a tracking link. If you’ve received this email, your package has shipped and you can get more information by contacting your local post office.

Your package could already be waiting for you! If it’s not at the post office, contact us and we’ll contact our shipping provider.

If you ordered one of our leaf leather handbags, these are made on demand and usually carry a 7 – 10 day production time.

If it has been 10 days and you’ve not received a tracking email, contact us and we’ll check on your order.

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[accordion-item title=”What’s Plant Hide’s business address for returns?”]

Plant Hide’s business address for returns is as follows:

Plant Hide

10551 SW West Park Avenue

Port Saint Lucie 34987

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